Customer Success Manager for Ticketing (f/m/d)
[Dresden] Â Â [Homeoffice] Â Â [Full-time] Â Â [Permanent position]
In the vastness of the event spheres, we are looking for energetic support to draw further, higher and faster circles in the event sky. Are you looking for a team full of POW! and PENG! and a lot of BOOM in daily business? Then apply now as Account Manager/ Project Manager – Ticketing!
What awaits you
From glamorous arts and culture to exciting sporting events and fresh concerts, few industries are as diverse as the event industry. Even in times of lockdown and contact closures, people thirst for entertainment. With enormous enthusiasm, we support our clients on the way to their WOW event, ultimately providing the perfect entertainment for event-hungry people. As a fresh, dynamic team, we offer you the opportunity to structure and manage yourself as an Customer Success Manager. Your flexible and customer-oriented view shapes your project-related work in our working environment. Our well-known system partners and customers look forward to your friendly and service-oriented support. You are our ticketing hero! Sounds good, doesn’t it? Then apply now and develop your potential in our flat hierarchy.
Your workplace
After you have tapped yourself a fresh hot drink, you start directly into your daily doing. As an customer success manager and event supervisor for our event organizers, you will support them in setting up new or existing events in our system. Creating events, room plans, price lists, layouts, contingents and stores – will be one of your core tasks. In the afternoon you will have one or two nice phone calls, during which you will actively advise and support our customers. In the evening, you will briefly update the knowledge base for more automation in customer support and then sit back and relax. Hey, and next week the next event is already on the horizon, which you will successfully accompany off- or online.
Your qualifications
You call yourself an event manager, bachelor, master, business administrator (training and / or studies) or say as a career changer your qualifications meet our requirements for an customer success manager? Then apply and let’s talk about your experiences of the last years. If you already come from the world of (event) ticketing or from an IT field, you have already set the right course. As a career changer in this exciting sector, we require at least a high affinity for software and event topics. Your eloquence and your sensational writing style in German and English enable you to present yourself confidently to our customers every day. If you are still up for teamwork and a bit of Silicon Valley feeling, we wonder why your application is not already in our mailbox!
Once again at a glance
- Event manager, Bachelor, Master, business administrator (training and/or studies)
- Career changer
- Looking for a permanent dream job
- From the world of (event) ticketing or IT
- High affinity for software
- Great interest in event topics
- German and English (written/spoken)
- Confident appearance in customer contact
- You like teamwork
We are eager to get to know you! Send us your application documents including your salary expectations directly here in the contact form or in a separate e-mail to jobs@egocentric-systems.de. We will give you asap feedback on your application documents.