Privacy policy

egocentric Systems GmbH is committed to data protection. For us, it forms the basis of the trusting relationship with all users of our websites and we would like to provide you with all information about the storage and use of your data transparently with this data protection declaration. The data processing takes place taking into account the requirements of the GDPR and the national data protection laws (in particular BDSG).

By using our websites and by filling out online forms, you consent to the storage and use of your personal data provided by us in accordance with the following principles.

We only collect about you the personal data that you enter on your own, for example when ordering in our forms. In this case, only those information that is absolutely necessary for the execution of the transaction in question is designed as mandatory information. Any information that may go beyond this can be provided on a purely voluntary basis.

Data processing when visiting our website

You can visit our website and find out more without having to provide any personal information. Nevertheless, when you visit our site, your browser sends information to the server of our website. The IP address of the requesting computer, the date and time of the access, the name and URL of the retrieved file, the referrer URL as well as the browser used and, if applicable, the browser used. the operating system of your computer as well as the name of your access provider. The processing is carried out for the purpose of establishing a smooth connection of our website, a convenient use of the site as well as for the evaluation of system security and system stability as well as for administrative purposes.

The legal basis for this processing is art. 6 Abs. 1 p. 1 lit. f) DS GMO. Our legitimate interest follows from the purposes listed here for data collection. Under no circumstances do we use the collected data for the purpose of drawing conclusions about your person.

The data will be deleted as soon as they are no longer necessary to achieve the purpose of their collection. In the case of the collection of data for the provision of the website, this is the case when the respective session is finished. The log files are automatically deleted on the system side. Any further storage shall not be carried out by us. The collection of data for the provision of our website and the storage of the data in log files is absolutely necessary for the operation of the website. There is therefore no possibility of objection for you.

Contact form, e-mail contact, telephone contact, social media

We can be contacted directly for you via the contact form. If you use the contact form or use us via the e-mail addresses provided or contact telephone numbers, we collect personal data only to the extent that you provide. We only use your e-mail address to process your request. Your data will then be deleted if you have not consented to further processing and use. The legal basis for this processing is your consent in accordance with Article. 6 Abs. 1 p. 1 lit. (a) GDPR.

In addition, we can also be reached via our social networking sites, for whose privacy the policies of the respective social network apply. If contacted or communicates with us via such social networks, the data processing takes place in accordance with the applicable data protection guidelines of the social network and in addition to this data protection declaration. As part of the contact, the personal data transmitted with your message will be stored and processed. The legal basis for this processing is your consent in accordance with Article. 6 Abs. 1 p. 1 lit. (a) GDPR.

Registration for a ticket shop

If you wish to register in our ticket shop and use the form provided for this purpose, you will provide us with various personal data. This includes, in particular, the following data:

Title
First and last name
Address
E-mail address
Password assigned by the user

Registration of our users is required for basic access to the purchase of our products and services in the ticket shop. This information is stored in the company’s own computer system. The legal basis for this processing is the contract concluded between you and us, in accordance with Article. 6 Abs. 1 p. 1 lit. (b) GDPR.

The following data is also stored at the time of registration:

User’s IP address
The date and time of registration.

The legal basis for the collection of the IP address as well as the date and time is our legitimate interest in enabling cases of abuse to be investigated and prevented, in accordance with Article. 6 Abs. 1 p. 1 lit. f) DS GMO.

If you shop via a guest access, no user account will be created for you and no further data will be processed by you than when you visited our website.

The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection. This is the case for the data collected during the registration process when the registration is revoked or modified. As a user, you have the option to cancel your registration at any time. You can change the data stored about you at any time by making changes to your user account. Finally, you can request the complete deletion of the user account. If you wish to delete the user account, please send us a corresponding request to the contact details specified in the imprint or in this data protection declaration.

Order in the ticket shop or via a call center operated by us

You can order tickets on our website as well as through our call centres. As part of this, you must provide us with various personal data that we need to process your order properly.

This includes the following data:

Salutation*
First and Last Name*
Road, postcode/town and country*
Phone number*
E-mail address*
Mobile phone
Date of birth
Login data (for registered customers)

The information specified by * must be provided. Further data will be provided voluntarily. You can revoke the provision of voluntarily provided data at any time without giving reasons.

The legal basis for this processing of your personal data is Article. 6 Abs. 1 pp. 1 lit. b) GDPR is the purchase agreement concluded between you and us. The legal basis for the processing of the data, which are not necessarily to be specified in the ordering process, is consent in accordance with Art. 6 Abs. 1 p. 1 lit. A DSGVO.

The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection. This is the case for the performance of a contract or for the implementation of pre-contractual measures when the data are no longer necessary for the execution of the contract. Even after the conclusion of the contract, however, there may be a need to store personal data of you as a contractual partner in order to comply with our contractual or legal obligations.

Payment services

We use various external payment service providers as part of the processing of our contractual relationships and orders via our ticket shops. With the exception of the payment methods direct debit and on invoice, you will be redirected by our ticket shop to the website of the respective external payment service provider for processing the payment, in whose payment dialog you will then enter your data. Must. We will only receive an automated feedback that the payment amount submitted by our ticket shop to your chosen payment service provider has been paid or a payment has been rejected. We do not receive any further data, in particular your bank data, in this context. Since we have no influence on the data processing of our external payment service providers, we ask you as our users to also observe the respective data protection conditions of the payment service providers.

As part of the payment methods on account or by direct debit, your account details (account number, IBAN, BIC, bank institution and account holder, if specified) will be communicated to us so that we can make the payment.

The processing of the data that your payment service provider or you transmit to us is necessary for the fulfilment of the contract concluded with you. The legal basis in this respect is Art. 6 Abs. 1 p. 1 lit. (b) DSGVO.

Payment data stored by us is stored encrypted and anonymised and deleted after the contract has been processed in compliance with statutory retention periods.

Interesting advertising purposes

You can consent to the use of your data for interesting advertising purposes. In this case, we process the following data:

Title
First and last names,
road, postcode/place and country,
Phone number or mobile phone number*
Date of birth
E-mail address*

We only process the data marked with * if they are necessary for the specific advertising material and are covered by your consent. If you give us your consent to advertising by phone (sms or phone call), we will of course not process your e-mail address in connection with the marketing measures and vice versa.

In this context, we process your data exclusively for the purpose of sending written and/or electronic advertising information. The legal basis for data use is Art. 6 Abs. 1 p. 1 lit. (a) GDPR. You can revoke your consent to the storage of the data, the e-mail address and their use for sending the advertising information at any time, for example by telephone/e-mail/fax. In the event of a revocation, we will block your contact details for marketing purposes. The processing of your contact data due to the processing of the contract remains unaffected by this.

Competition

When you participate in one of our sweepstakes, you provide us with personal information (first and family names, email address, sales channel and any other information mentioned in the Sweepstakes Terms). We process these exclusively for the proper execution of the sweepstakes and, if necessary, to contact in case of a win. The legal basis for data processing is the competition agreement in accordance with Article. 6 Abs. 1 p. 1 lit. (b) GDPR. You will not be able to enter the competition without providing the data. Your data will be processed after the end of the competition and, if applicable, contact as the winner, unless legal or legal obligations require further storage. Participation in a competition is voluntary. You can revoke the provision of voluntarily provided data at any time without giving reasons.

Disclosure to third parties

We will only share your personal data if there is a legal obligation to do so in order to enforce our rights, in particular to enforce claims arising from the contractual relationship, or to fulfil our contractual obligations. required or you have expressly consented.

In addition, we pass on your data to third parties insofar as this is done in the context of the use of the website and the processing of the contract, in particular the processing of your orders, the processing of your purchases, the delivery of your ordered products and their payment, necessary for the provision of the services you require, in particular to attend the events, to analyse your user behaviour and to support the service providers that support us. Since we also act partly on behalf of third parties (organizers), in particular acting as ticket sellers and intermediaries, we also pass on data to them.

Insofar as we consult external service providers in the context of data processing, we have also ensured that they are selected and controlled in compliance with the legal regulations and that they also comply with data protection law, are bound by legal requirements. In addition, your data will not be passed on.

Transfer abroad

We are entitled to transfer your personal data to third parties abroad, if this is necessary in connection with the processing of your enquiries, the provision of services and the execution of the contract as well as for marketing purposes. In particular, your personal data will be transferred to VBO Tickets, Inc., 1084 Foxworthy Ave, St. Jose, CA 95118, USA for processing and performance of your contract. Of course, we take care to ensure an adequate level of data protection when transmitting. Third parties are obliged to maintain the privacy of users to the same extent as we do. If the level of data protection in a country is deemed to be unreasonable within the meaning of the GDPR, we use a contract to ensure that your personal data is protected at all times in accordance with GDPR requirements.

Automated decision-making

Your personal data will not be used on our website for profiling or automated decision-making.

Deletion of your data

We do not store your data for longer than is strictly necessary and only within the scope of the statutory storage and retention obligations. The data will be deleted as soon as they are no longer necessary to achieve the purpose of their collection.

With regard to all data processing that we carry out on the basis of your consent (e.g. Sending newsletters), we will delete your data as soon as you have revoked your consent to us, unless legal or legal obligations require further storage.

Your rights

On a statutory basis, you have various rights as a so-called data subject through whom personal data is collected:

Right:

They have according to Art. 15 GDPR has the right to request information about your personal data processed by us. In particular, you may provide information on the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, Deletion, restriction of processing or opposition, the existence of a right of appeal, the origin of your data, if not collected from us, as well as the existence of automated decision-making, including profiling and, where applicable, require meaningful information on the details of these.

Right to rectification:

They can be used according to Art. 16 GDPR shall immediately require the correction of incorrect or the completion of your personal data stored by us.

Right to erasure:

You have the right to do so. Article. 17 GDPR to require the deletion of your personal data stored by us, unless the processing is necessary for the fulfilment of a legal obligation, for the exercise of the right to freedom of expression and information, for reasons of public interest or for the assertion, exercise or defence of legal claims.

Right to restrict processing:

They can be used according to Art. 18 GDPR requires the restriction of the processing of your personal data insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you do not need it for the asserting, exercising or defending any legal claims or you in accordance with Art. 21 GDPR has objected to the processing.

Right to data portability:

You can also use Art. 20 GDPR will receive your personal data that you have provided to us in a structured, common and machine-readable format or request transmission to another controller.

Right of revocation:

According to art. 7 para. 3 GDPR you can revoke your consent to us at any time. As a result, we are no longer allowed to continue data processing based on this consent for the future.

Right of objection:

If the processing of your personal data takes place on the legal basis of our legitimate interests, you have the right to object to the processing. In this case, we kindly ask you to inform us of the reasons why you wish to object to the processing.

Right to complain to a supervisory authority:

They have according to Art. 77 GDPR has the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters in Dresden.

Anonymous use of websites, cookies

The use of our websites is also possible for every user without providing personal data.

If you visit our pages without entering your data in an online form, you will remain anonymous and only the name of your Internet service provider and the pages visited will be stored with us. This is only for internal statistical analysis of the use of our websites. We use cookies on our websites. These are small text files that are stored on your hard drive during your visit to our pages. They are used to simplify the statistical evaluation of the use of our pages as well as to store data entered by you, such as the contents of the shopping cart, if you wish to place an order. For this purpose, we only use so-called “session cookies”, which are deleted after closing your internet browser. The cookies do not contain any personal data. Most browsers are set to accept cookies by default. You can set the use of cookies via the settings options of your internet browser and also disable them completely. However, if cookies are used only to a limited extent, the functionality of our websites may not be available to you or is limited.

Plugins of the social network Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA) are integrated on our pages. The Facebook plug-ins are recognizable by the Facebook logo or the like button on our site. For an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/.

When you visit our site, a direct connection is made via the plugin between your browser and the Facebook server. Facebook will give the information that you have visited our page with your IP address. If you click on the Facebook “like Button” while you are logged in to your Facebook account, you can link the contents of our pages to your Facebook profile. This, Facebook can assign your user account visit our pages. We would like to point out that we received no knowledge as the provider of the pages from the content of the transmitted data and their use through Facebook. Further information can be found in facebook’s privacy policy under http://de-de.facebook.com/policy.php.

If you do not wish that Facebook can associate visiting our sites to their Facebook account, log please of your Facebook account.

This website uses Google Analytics, a Web analysis service of Google Inc. (“Google”). Google Analytics uses so-called. “Cookies”, text files that are stored on your computer and enable analysis of your use of the website by you. The information generated by the cookie about your use of this Web site are usually transmitted to a server of Google in the United States and stored there. In case of activation of IP anonymization on this Web site, your IP address is shortened Google within Member States of the European Union or in other States party to the agreement on the European economic area.

Only in exceptional cases, the full IP address to a server of Google in the USA is transferred and cut there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports about the website activities and to provide further services related to website activity and Internet usage for website operators. It is not merged into IP address sent as part of Google Analytics from your browser with other data of Google.

You can prevent the storage of cookies by adjusting your browser software; We point out however, that you fully can use if necessary, not all functions of this website in this case. In addition, you can capture data (incl. tax) generated by the cookie and your use of the site Their IP address) on Google, as well as the processing of this data by Google prevent by download browser plug-in available at the following link and install: http://tools.google.com/dlpage/gaoptout?hl=de.

Collection and dissemination of information:

You can use the Google +1 button to publish information worldwide. The Google +1 button provides you and other users with personalized content from Google and our partners. Google will store the information that you have given + 1 for content, as well as information about the page that you viewed when you click + 1. Your + 1 can be considered notes along with your profile name and photo in Google services, how about in search results or in your Google profile, or other places on Web sites and ads on the Internet are displayed.

Google records information about your + 1-on activities to improve the Google services to you and others. To use the Google + 1 button, you will need a globally visible, public Google profile, which must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name can replace a different name you used when sharing content with your Google account. The identity of your Google profile can be displayed with users who know your E-Mail address or other identifying information you have.

Use of the collected information:

In addition to the purposes described above, the information you provide will be used in accordance with the applicable Google Privacy Policy. Google released may aggregate statistics about the + 1-the user activities or gives to users and partners this, how about publishers, advertisers or linked Web sites.

Features of the Twitter service are included on our pages. These features are offered by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and announced to other users. It transmitted data to Twitter.

We would like to point out that we received no knowledge as the provider of the pages from the content of the transmitted data and their use through Twitter. More information, see the privacy policy Twitter at http://twitter.com/privacy.

You can change your privacy settings on Twitter in the account settings under http://twitter.com/account/settings.

Links to other websites or offers

Links to the websites of other providers can be found within the offers of our website or our ticket shops. Since we have no influence on these websites and offers, we recommend that you inquire about the information on data protection that may be available there. We assume no responsibility for the contents of the linked pages.

Due to the rapid development of the Internet and due to possible adjustments to our processes, it may be necessary for us to revise and update this privacy policy from time to time. This version is as of July 2019.

PRIVACY POLICY

egocentric SystemsGmbH (‘egocentric Systems Systems’) is committed to protecting your personal data and handling it responsibly. This policy covers the personal data that egocentric systems collect scollects whenever you interact with us, including when you use our websites, when you order tickets or when you correspond with us. It explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights in respect of your personal data.

Personal data are any information relating to an identified or identifiable natural person (‘data subject’) such as a name, an identification number, email address, phone number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. If you visit our website and use our products, we will ask for certain personal data.

We collect information about you when you provide it to us, when you use our services, as far as we need the information to fulfil our obligations. Any other information can be provided voluntarily.

Controller

Controller according to Art. 4 No. 7 General Data Protection Regulation (GDPR), who determines the purposes and means of the processing of personal data, is

egocentric SystemsGmbH

Herweghstraße 4 . 01157 Dresden

We have appointed a data protection officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below:

egocentric Systems GmbH

Data Privacy Officer

Rayk Lorz

Visit on our Website

No visitor on our websites will be individually identifiable from the aggregated and/or anonymised information and statistics described below. However, when you interact with our digital platforms, we may automatically collect the following information about your visit. This is primarily to help us better understand how our fans use our digital platforms to enable us to create better content and more relevant communications:

how you have reached our digital platform, the internet protocol (IP) address you have used, the MAC address of your device and the URL you were addressing as well as the referrer-URL
date and time when you visited our platforms
your operating system, browser type, versions and plug-ins

We may also generate, use and disclose aggregated and/or anonymised information and statistics about our website and digital platform visitors for marketing and strategic purposes.

Purpose of the data processing is our goal to provide you a convenient and fluent visit on our website. The data processing is necessary for our legitimate interests listed above (Art. 6 Abs. 1 pp. 1 lit. (f) GDPR.

Registration and Ordering Tickets

If you order a ticket the processing of your personal data is necessary to perform the relevant contract in accordance with Art. 6 sec. 1 subsec. 1 lit. (b) GDPR.

If you register yourself on our website (for free), the underlying agreement between you and egocentric Systems is the lawful basis for processing your personal data (name, address, e-mail) according to Art. 6 sec. 1 subsec. 1 lit. (b) GDPR.

The lawful basis of the data processing regarding our emails to exiting costumers, feedback enquiries and the use of cookies are our legitimate interests (Art. 6 Abs. 1 pp. 1 lit. (f) GDPR). These legitimate interests include our marketing interests and our aspiration to improve our products and services.

The lawful basis of the data processing regarding your application is your consent according to Art. 6 Abs. 1 pp. 1 lit. (a) GDPR.

All data we necessarily need to fulfil our obligations are marked as compulsory. If we do not have access to this data we potentially cannot process your order.

Advertising Purposes

We will use the email address of our existing customers to keep them updated about our latest products and offers. The lawful basis for processing your personal data is our legitimate interest (marketing purposes) according to Art. 6 sec. 1 subsec. 1 lit. (f) GDPR.

You have the right to object in case you disagree with the processing of your data. If you want to object, please send an email to ticketing@egocentric-systems.de

Transfer to third parties

We only transmit your personal data if there is a legal obligation, e.g. to enforce our rights arising from the contractual relationship, or to fulfill our contractual obligations, or if you have expressly consented to the transfer. In case we act on behalf of third parties (promoters), in particular as agents, we also pass on data to them.

We are entitled to transmit your personal data to third parties abroad if this is necessary in connection with the processing of your inquiries, the provision of services and the performance of the contract, as well as for marketing purposes. In particular, your personal information will be forwarded to VBO Tickets, Inc., 1084 Foxworthy Ave, St. Jose, CA 95118, for processing and execution of your contract.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Beyond this, we do not transmit your personal data to a third party without your consent.

Use of profiling technologies

Egocentric Systems does not use any profiling technologies to analyze your personal data.

Retention of Data

We retain personal data about your membership for as long as your account remains active, and for a limited period afterwards (in case you decide to reactivate your membership or have queries about it).

We retain personal data relating to your purchases for several years from the date of the relevant transaction. This is to understand your purchasing preferences and to meet our legal and contractual obligations. If your purchase has enduring relevance, then we’ll keep relevant information for as long as we remain responsible to you for that purchase.

Where you have asked us not to send you direct marketing, we keep a record of that fact to ensure we respect your request in the future.

Where the personal data are processed in order to send emails to existing costumers the data are retained until you object.

Your Rights

In addition to your rights to withdraw your consent and to object, you have the right to ask us:

for access to information about your personal data or for a copy of your personal data (Art. 15 GDPR)
to correct (Art. 16 GDPR) or delete (Art. 17 GDPR) your personal data
to restrict (i.e. stop any active) processing of your personal data (Art. 18 GDPR)
to provide you with certain personal data in a structured, machine readable format and to transmit that data to another organization (Art. 20 GDPR)

If you have unresolved concerns, you also have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred. This is likely to be the data protection authority of Hamburg.

Cookies

When you visit our websites or social media sites or use our apps, you may provide us with website and app use information which is collected on an aggregate basis as you and others browse our websites, use the apps or interact with our social media sites , and is used as set out in this Privacy Policy .

You can surf the websites anonymously and access important information without revealing your identity. However, for the purposes described in this policy, we use “cookies” to measure your visits to our websites. A cookie is a small text file that our websites store on your device or web browser and can later retrieve. These cookies allow us to distinguish you from other users of the websites, but this information only allows us to identify you personally if you have previously logged on to the websites from that device as a member of an egocentric systems membership scheme, or where you have visited a w ebsite by clicking through from a club communication (such as an email) that you have received as a member.

We also use cookies on our websites and social media sites that are used when you share information using a sharing button or “like” button, or when you click on links on the official Egocentric Systems social media pages on sites such as Facebook, Twitter or Google+. The companies that deliver this functionality, and the operators of the sites, will record that you have done this and this information may be linked to targeting/advertising activities.

If you choose not to delete and/or block cookies from the websites, and continue to use the websites, you are thereby consenting to our use of such cookies.

Links to other websites and offers

There may be links to websites of other offerors on our website. Since we have no influence on these websites and offers, we recommend getting information about data protection available on the respective websites. We assume no liability for the content of external links.

September 2019