FAQs

The ticket store can be integrated directly into your existing event website as a plugin. As a result, the store is integrated directly into your website and is also recognized as such by users. In addition, the presentation and effect are completely under your control.

The plugin is responsive and adapts your site to different screen sizes. This means that selling via different devices is no problem!

The ticket store allows you to sell tickets directly via your homepage without media discontinuity. Thanks to the white label integration, egocentric Systems takes a back seat and the store presents itself completely in your look & feel. This means you are investing in your own brand and not that of the ticketing provider.

👉🏼 If you would like to see the plugin in action, take a look at our Ticketshop Demo Stage.

With the egocentric Systems ticket store, you can offer your buyers all the popular payment methods – simply and flexibly. In your ticket store, you can offer common payment methods that make it as easy as possible for your buyers to complete their purchase. These include:

• PayPal
• Klarna invoice
• instant bank transfer
• credit card
• SEPA direct debit
• giropay
• Apple Pay

Thanks to our reliable partners Stripe Connect and PayOne, the setup runs smoothly. If you already have a business account with one of these providers, you can simply link it to our system – and immediately gain access to all payment options in your ticket store.

With this versatile offer, you will hit the nerve of your target group. You not only make buying tickets easier for your customers, but also more convenient – and increase the chance that prospective customers will become satisfied buyers.

We are more than just a ticketing provider – we are your partner for successful events. Our approach is holistic: with our all-in-one system, you not only have a ticketing software, but a complete tool that supports you as an organizer to work independently and efficiently.

Unlike many providers, we don’t just limit ourselves to ticket sales. With us, you can offer everything from a single source:

• Additional sales such as merchandising, food & beverage or parking spaces
• Memberships and subscription models for long-term customer loyalty
• Reward programs to actively involve your fans and guests

And because every event is unique, it doesn’t matter whether you are organizing a small concert, a large festival or something in between – we have the right solution for you.

Another highlight: we not only provide you with the software, but also the right hardware such as POS systems, hand scanners and ticket printers to ensure that your sales run smoothly.

In short: with egocentric Systems, you have a reliable partner at your side who not only offers you tools, but also creates real added value – for you, your fans and your events.

We attach great importance to data security and data protection. The processing of all data, from booking to check-out of the event, is carried out in accordance with the General Data Protection Regulation (GDPR).

As a provider of ticketing software for events, we ourselves do not make use of your data! This means that we provide you with the software, but the data is yours and will not be touched by us. You have full control over the information at all times and decide which data is collected.

With our white label ticketing system, we also provide you with the software so that the customer can buy from you. Unlike other ticket providers, the customer data belongs exclusively to you. The integrated CRM system enables structured management of customer data, whereby all information is processed in compliance with data protection regulations.

Yes, they do exist! With our mobile app “Mobile Event Manager”, you can manage your events from the comfort of your own home – completely free of charge. The app is available in the App Store and Google Play Store.

The Mobile Event Manager is your all-rounder for events:

• Mobile ticket sales: sell tickets directly via your smartphone and reduce waiting times at the box office.
• Check-In & Check-Out: The integrated QR/barcode scanner function ensures fast and uncomplicated admission.
• Guest list management: Even if a guest has forgotten their ticket – no problem! With the electronic guest list, you can ensure smooth access.
• Real-time statistics: Keep an eye on sales figures and event data in real time so that you can react optimally at all times.

The app even supports the integration of CRM information and enables the use of external Bluetooth laser scanners if you want to work even more efficiently.

Admission control is reliable and forgery-proof! Each ticket, whether Print@Home or as a ticket blank, contains an individual ticket code that is scanned and registered upon admission. Multiple use or the use of counterfeit tickets is impossible. Memberships and subscriptions also work according to this principle.

The guest list is synchronized in real time so that any changes take effect immediately. The system also shows you when a VIP guest arrives at check-in. You can flexibly control who in your team has access to which functions. This not only makes admission control safer, but also less stressful.

If you have a large event, you can easily set up multiple entry stations. This speeds up the entire process and minimizes waiting times. If you need additional hardware for this, our event experts will be happy to advise you on a suitable solution.

Yes, that is possible. In addition to online sales, you can also equip your Box Office with special “cash register access” in the system. These additional accesses/users are included and there are no additional costs for you. Within the box office, we offer a clear POS system that enables your box office staff to quickly book and settle tickets, subscriptions or articles.

If you already use a POS system, we will check to what extent implementation is possible.

With our ticketing software, you have constant control over the sale of your tickets and goods. As soon as you log into the system, you have a clear dashboard at your disposal. You can see all sales figures, organized according to your current events.

There is also a large number of standard ticketing reports and individual statistics for your ticket sales, e.g. box office reports, customer and subscription reports, payment matching, accounting reports and much more.

You can also use our Report Designer to create your own customized reports and statistics. All reports and ticket statistics can be downloaded as HTML or XLS files.

Our system uses smart strategies to make your event run as smoothly as possible – even when demand is high.

This starts with ticket sales: in order to make them efficient and frustration-free for buyers, you can set up a digital waiting list that regulates access to the ticket store and thus capacity utilization.

You can use time-controlled ticketing to set admission times for the event in order to optimally manage visitor flows. This prevents overcrowding and ensures shorter waiting times. You can also sell and process tickets directly on site with our mobile box office. This speeds up the admission process considerably.

Digital solutions such as e-tickets and mobile tickets also make check-in faster and less complicated, as guests can show their tickets directly on their smartphone. This is complemented by integrated registration forms that help you to record attendee data efficiently and plan visitor flows better.

Real-time updates and monitoring ensure you are always up to date: You can view sales figures and visitor numbers in real time and react quickly if necessary.

Thanks to these measures, egocentric Systems minimizes waiting times and overloads so that your event is a relaxed experience for everyone involved – whether guests or organizers.

In addition to comprehensive video tutorials on the egocentric Systems YouTube channel, there is also the opportunity to ask questions in regular Q&A sessions. Together with other event organizers, one of our event experts will be available to answer questions.

The format invites you to share knowledge and provides insights into how other events implement their ticketing or solve challenges.

The sessions are held virtually via MS Teams and we provide regular updates on new topics via the helpdesk or our newsletter.

If you would like to speak to someone from egocentric Systems personally, we offer various support options, no matter how big your event is. We solve your queries quickly and reliably so that you can concentrate fully on your successful WoW event.

Our helpdesk with instructions, the YouTube channel with video tutorials and troubleshooting via submitted support tickets are available to all organizers. If you would like more support, our event experts will be happy to advise you on additional support options, which include personal telephone support, training courses and consultations.

You can sit back and relax with our on-event support. Our event experts will be on site to set up and manage your ticketing setup. This option is available by individual arrangement.

egocentric Systems offers you flexible and transparent tools to manage taxes and fees exactly according to your requirements. You can define individual tax rates in the Event Manager and assign them to products or services.

For fees, the system allows you to charge service fees per ticket, either as a fixed amount or as a percentage, as well as processing fees for the entire shopping cart. Both options can be shown separately or included in the ticket price.

You can also structure fees differently depending on the sales channel, e.g. for online sales or the box office. You decide whether the fees are displayed transparently or integrated into the total price.

With these functions, your tax and fee management remains flexible, efficient and customer-friendly.

Yes, our system has an integrated CRM module that allows you to comprehensively manage your customer profiles. You can create and manage complete profiles with contact information, order history and email history.

In addition, egocentric Systems supports integration with external marketing tools such as MailChimp and Constant Contact. You can use these interfaces to synchronize your customers directly from the CRM and launch targeted marketing campaigns.

These functions help you to make your customer communication more efficient and implement your marketing strategies in a targeted manner – all seamlessly integrated into our system.

Updates and new functions are provided regularly and automatically by egocentric Systems. You don’t have to install anything manually – the system keeps itself up to date so that you always benefit from the latest features and improvements.

We offer several channels to keep you informed about the latest innovations: Our Helpdesk informs you about all updates, and provides detailed instructions on new functions, and you receive news directly by email via our Newsletter.

This keeps you up-to-date and allows you to use the latest functions in your event management effortlessly.

egocentric Systems has already supported over 400 event organizers. For example, the Thüringer Bachwochen used the “Pay-What-You-Can” model to make their events more inclusive, which increased visitor numbers. Hallescher FC introduced mobile tickets, which reduced waiting times and improved the fan experience. SIXX PAXX Showband used a white-label ticket store that gave them full control and a customized solution.

👉🏼 You can find detailed customer stories to inspire and copy under our references.

We make the implementation as smooth as possible. Our migration service consists of three steps:

1. Kick-off meeting: Here you get to know your personal contact and share the most important information about your events with us. An event expert will then set up the basic settings of the ticket system for you and you will receive the access data.

2. Setup & training: With the help of video instructions for the “first steps”, you will set up your first event and the ticket store. This process is accompanied by training sessions with our event experts. The customer portal is also available for support requests.

3. Go live of the ticket store: After publishing your ticket sales, you can add further articles, subscriptions or donation options to your offer to make it even more attractive. If required, in-house marketing experts can help you to increase the visibility of your store.

In addition to comprehensive video tutorials on the egocentric Systems YouTube channel, there is also the opportunity to ask questions in regular Q&A sessions. Together with other event organizers, one of our event experts will be available to answer questions.

The format invites you to share knowledge and provides insights into how other events implement their ticketing or solve challenges.

The sessions are held virtually via MS Teams and we provide regular updates on new topics via the helpdesk or our newsletter.

If you would like to speak to someone from egocentric Systems personally, we offer various support options, no matter how big your event is. We solve your queries quickly and reliably so that you can concentrate fully on your successful WoW event.

Our helpdesk with instructions, the YouTube channel with video tutorials and troubleshooting via submitted support tickets are available to all organizers. If you would like more support, our event experts will be happy to advise you on additional support options, which include personal telephone support, training courses and consultations.

You can sit back and relax with our on-event support. Our event experts will be on site to set up and manage your ticketing setup. This option is available by individual arrangement. Send us a request at service@egocentric-systems.de

Updates and new functions are provided regularly and automatically by egocentric Systems. You don’t have to install anything manually – the system keeps itself up to date so that you always benefit from the latest features and improvements.

We offer several channels to keep you informed about the latest innovations: Our Helpdesk informs you about all updates, and provides detailed instructions on new functions, and you receive news directly by email via our Newsletter.

This keeps you up-to-date and allows you to use the latest functions in your event management effortlessly.

Information on ordering, shipping and payment of your booked tickets can be found in the customer account that you created when ordering. You can log in again when you return to the ticket sales page.

You have not created a customer account? Then contact the event organizer or support. Please have your order number ready! You will find it in the order confirmation e-mail in your mailbox.

As soon as you complete your order at an event that works with us, an order confirmation will automatically flutter into your e-mail inbox. Sometimes it can happen that the confirmation ends up in your spam folder (also known as junk mail). Please be sure to check there! And it’s best to check right away whether the e-mail address you entered is correct – typos happen to the best of us.

By the way: You can also find information about your order in your customer account with the respective organizer. If you want to check your e-mail address again, you can also do this under the profile information. This will ensure that you receive future confirmations.

If the email address you entered was incorrect or you have not created an account for the event, please contact the event organizer or support. Contact details can usually be found on the ticket sales page or in the imprint. Please note that, as the processor for ticket sales, we do not always have all the information we need to help you.

Our focus is on providing you with your tickets in good time before the date of the event. So you have everything you need to enjoy your event without any worries.

The organizer is responsible for all questions relating to the event itself, such as pricing, seating or on-site organization. Please contact them directly if you have any questions. You will find the name of the organizer on the front of your ticket.