Ticket platform

Unser E-Ticket-System erleichtert Deine Veranstaltungsplanung

How e-ticketing takes the pressure off your event planning.
How e-ticketing takes the pressure off your event planning. 2560 1707 Cindy Schluck

The pandemic time has brought your business to a standstill? Or you are struggling with the implementation of hygiene regulations? The right e-ticketing solution can take the pressure off your event planning and offer numerous advantages – during the crisis and even afterwards.

Unser E-Ticket-System erleichtert Deine Veranstaltungsplanung

The planning of events is experiencing numerous hurdles due to the Covid-19 crisis and is increasing the organizational effort in numerous places. The sale of tickets also has to face new demands: preferably contactless, digital or mobile and as simple as possible. The ticketing system behind it should make your life easier and not open up another construction site. Below we present the advantages of e-tickets and how our solution solves your problems.

Increase Online Sales

THIS IS WHAT IT GETS YOU

The additional sales channel – the ticket store on your website – reaches new target groups compared to advance sales at the box office. Even visitors from further away can book tickets online for a weekend trip. This independence from physical distance is what makes e-tickets so special. But they also have other advantages.

E-tickets or digital tickets have a decisive advantage over analog tickets from the box office: transparency. Online sales allow you to bundle information – about buyers and for which events especially many tickets are sold. Linking the data directly from ticket sales with the event manager of egocentric Systems allows you to query and evaluate a wide range of data. This traceability is much more difficult with analog ticket sales.

And the most important thing should not be forgotten: digital tickets allow control mechanisms for the new normal. The sale of seat tickets with automatic spacing function, overview of the capacities of your premises and the sale of tickets with time windows. This way, you can already see how many visitors you expect and what the capacity utilization is when planning your event. This allows you to easily implement spacing rules and avoid contacts.

Also important to consider: the environmental factor

The graph above shows the environmental impact of paper. Although it is a more sustainable material than plastic, for example, reducing the use of paper can also do good for our planet. Saving paper counteracts the deforestation of forests. More and more people are becoming aware of this and are changing their purchasing behavior accordingly.

With e-tickets, you address precisely these visitors with an awareness of sustainability and create an alternative to the conventional paper ticket with digital tickets.

Fast forward again

That’s how e-tickets take the pressure off your event planning:

  • Easy access to tickets in your online shop
  • More revenue through flexible use of advertising space on the e-ticket
  • Direct collection of information from the sales process and linking with presentation and evaluation tools
  • Compliance with hygiene requirements and distance regulations
  • The environment thanks you – e-tickets have a significant sustainability aspect
See all blog postsZu allen Blogposts

Get started with us now!

For even more information about event ticketing software and pricing, just contact us and get to know us and our software better.

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Mobile Ticketing für Sport-, Musik- und Kulturveranstaltungen

Mobile ticketing for sports, music and cultural events.
Mobile ticketing for sports, music and cultural events. 2560 1709 Cindy Schluck

5 reasons to use mobile tickets for your next event.

Mobile ticketing for sports, music, and cultural events has gained tremendous popularity over the past decade. Due to the huge success story of mobile devices and an ever-increasing number of mobile payments, mobile ticketing is becoming the new standard.

Although the use of this technology is trending upwards, there are still some old misconceptions that keep especially small and medium-sized event organizers from taking advantage of mobile tickets for their events. We want to clear up these misconceptions in our blog post on mobile ticketing.

Mobile first.

What is mobile ticketing?

You’re probably familiar with Apple Wallet or the Android equivalent for storing mobile tickets directly on your phone.

Mobile ticketing refers to purchasing, holding and validating tickets with a mobile device. The term is often used to describe tickets to enter an event with a mobile device (because someone might pay on their desktop computer and then enter later with a mobile ticket). For this purpose, storage in the wallet provides easy handling of mobile tickets. Tickets are thus easy to store, cannot be forgotten at home on the day of the event, and cannot be lost.

Is there only ONE mobile ticket?

No! Basically, there are several different forms of mobile tickets. For example, an event organizer could simply issue a QR code that visitors show and scan on their cell phones upon entry. This often works, for example, by showing the QR code of the PDF wipe, which is actually intended as a “print at home” ticket, and at least has the advantage of not having to print out the ticket first.

Another, but not quite as popular variant is the integration of a mobile ticket into an app of the organizer or operator. For this, however, the ticket buyer still has to download a separate app in any case, which is not always that popular. One advantage, however, is that the issuer has direct access to the cell phone and can offer further applications. For example, he can immediately offer the possibility to buy the ticket directly in the app. This is used by Deutsche Bahn, among others, which offers mobile tickets exclusively via its own app.

Most popular – PKPASS

Probably the most common and popular variant of the mobile ticket is the issue of a so-called PKPASS. A PKPASS can be stored as a file in a mobile wallet, allowing the ticket to be displayed directly on the cell phone. The Pass Wallet app technology (often referred to as Passbook) originated in the USA and was first introduced by Apple.

Mobile tickets such as PKPASS are based on customer needs
All PKPASS files are digitally signed by the issuer, so any attempt to forge the data or access it without permission is considered unsuccessful.

Using a PKPASS, it is possible to have the QR code scanned directly from the wallet on a smartphone when entering an event. No extra app needs to be installed for this, at least on Apple devices. But the wallet is also becoming increasingly popular on Android devices, and with the introduction of Google Pay, a wallet for digital tickets and vouchers is now also preinstalled on most Android devices.

Trouble in town?

Despite their increasing popularity among ticket sellers, event organizers and customers, mobile tickets have not been that popular everywhere. There are several reasons for this, which we will briefly explain:

Mobile tickets are...

...difficult to give away!

Admittedly, if you want to give away a ticket, handing it over is part of the process. But is that really a problem? Mobile tickets are easy to transfer and can therefore be given away without any problems. Add to that perhaps a nice bottle of wine, or a box of chocolates…that’s it!

...complicated to set up!

Many older software solutions for ticket sales are mainly focused on printing tickets. Mobile application possibilities that were developed were more or less cumbersome on it. For egocentric Systems, e-tickets, just like the “mobile first” approach, have always played a very important role – and rightly so!

...with high fees!

Until a few years ago, the big ticket portals also charged high fees for electronic tickets. This meant that an e-ticket was only minimally cheaper than a physical ticket sent by mail. After a successful lawsuit by the consumer association Verbraucherzentrale NRW, the BGH has now also rejected the appeal of the ticketing provider CTS Eventim in the last instance. This means that even the major portals are no longer allowed to charge for e-tickets, paving the way for mobile tickets.

In plain language: these are the advantages of mobile ticketing

Now that we’ve shown you that many concerns about mobile ticketing are unfounded, here’s a concentrated load of reasons why it’s worth using it. Not only you, but also your guests will benefit from these 5 advantages!

The ticket that you never leave lying around.

The number of customers who want to print out a ticket or carry it with them in paper form is becoming smaller and smaller. The danger of losing the ticket or forgetting it at home is far too great. If you keep up with customer expectations, ticket sales will increase, as will repeat ticket bookings for future events.

The ticket that increases your conversion rate.

Another benefit is the increase in conversion rates. This is because mobile ticketing also includes the general sale of tickets via cell phone. The target group for events is getting younger and younger, which means that bookings on mobile devices are also on the rise. Every event organizer should therefore also address the “mobile first” strategy in ticketing as part of their sales strategies. This is necessary to offer all ticket buyers a pleasant booking experience and at the same time increase conversion rates.

The ticket, for fast check-in.

A quick check-in process at the event is also a huge benefit. When your guests don’t have to dig through their purses, backpacks, or wallets to find paper tickets, the lines move much faster. A mobile ticket is quickly accessible on a cell phone and the guest can find it at any time without having to search for it.

The ticket that relieves your support line.

A decreasing support effort is another advantage if you, as an organizer, rely more and more on mobile ticketing. From our more than 13 years of experience in full service ticketing, we can assure you that the support effort that arises in our call center before an event is sometimes immensely high. But this support effort is avoidable. Most requests are for tickets to be reprinted, resent, or a question about the shipping status. With a digital ticket, this question does not arise and your support effort is reduced enormously.

The ticket, for more sustainability.

For your visitors, the big advantage is that there is no need to print out tickets. Your guests appreciate that, because you take work off their shoulders. Not to forget the aspect of sustainability. Because our environment also benefits when there is less need for paper. Event organizers with whom we work now, rely exclusively on mobile tickets for environmental and sustainability reasons. Just to give you an example: XS Carnight, the annual tuning meeting, has been doing without paper tickets completely for over a year as part of a “green campaign”. Customers and fans support this and have ensured that all 2020 events were completely sold out.

The biggest advance is that mobile tickets are gradually reaching the broad stratum of the population. Every year, millions of ticket purchases are made on cell phones. Mobile technologies have long been used in public transportation, air travel, and even shipping.

While in the early days of mobile ticketing, smartphone ownership was still relatively low, today it is at an all-time high. In 2011, the percentage of small phone owners in the U.S. was 35%. That number now stands at 81%.

You too can discover mobile ticketing for your next event.

Get started with us now!

For even more information about event ticketing software and pricing, just contact us and get to know us and our software better.

Get in touch
Event Ticketing Features, die Social Distancing erleichtern
  • Sven Müller
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Event ticketing features that faciliate social distancing.
Event ticketing features that faciliate social distancing. 2560 1707 Sven Müller

Social Distancing or also
a Baby elephant distance.

While the pandemic completely switched off the lights of the event industry during the lockdown, creative event organizers and ticket providers have found ways to make a fresh start. True to the industry motto “The show must go on”!, that is why egocentric Systems is striving to introduce new event ticketing features that facilitate social distancing. In this blog we would like to introduce some of them to you.

Since the beginning of the pandemic, experts have been raving about keeping distance as the most effective way to prevent the spread of the disease. This means that a distance of about 1.50m should be kept between you and another person. When you think of pictures in sold-out soccer stadiums, cheering fans, or party scenes from music festivals – unimaginable! And less visitors mean less atmosphere and in the end, economically, also less income.

But hey, desperate times call for creative measures, so we have to find a way to deal with that. The first events are setting a good example: the soccer match of the first DFB cup round between SG Dynamo Dresden and Hamburger SV on September 14th, 2020 shows how it can work, even keeping a distance.

With exactly 10,053 spectators, the organizers have managed to set at least one European record as the temporarily most visited soccer match during the pandemic. It was an event that was internationally acclaimed and also attracted attention in major soccer cities such as London, Barcelona or Madrid. This game is considered a good example of how things can slowly return to normal.

4 points you should consider.
1. Location

First of all, you need a venue that allows you to hold a profitable event even if you don’t have the capacity. The hygiene concepts approved by the German health authorities generally assume a maximum utilization of 30-40% of the total capacity by September 2020.

This is not profitably reproducible for every organizer. But especially in larger arenas, ticket sales may be worthwhile, even if the seats are kept at a distance when booking.

2. KEEP A DISTANCE

You have to make sure that all guests have an appropriate distance between each other and that only people from the same household are together in the respective “zones”. Most hygiene concepts require that the distance between guests who do not belong to a zone is at least 1.50 meters.

3. ADMITTANCE

In addition, various means of entry to the venue are necessary to avoid crowds. Only in this way is it possible to keep the maximum distance when admitting guests.

4. 4. CONTACT TRACING

The last point is to ensure contact tracking. Each ticket should be personalized so that each visitor can be notified in case of an occurred corona infection.

OK DO IT!

Event Ticketing features that facilitate social distancing.

With our software, we offer you exactly the tools you need to comply with the four points mentioned above. You can use our Social Distancing function integrated into the seating plan for ticketing. Maybe you already know our contribution to 10 premium ticketing functions? Here we present nine more features that will be useful to you in the times of Covid19.

An important requirement for using our function for automatic spacing in the seating plan is to have a seat folder set up. Your guests should have the possibility to book their seat exactly as they wish. So you first have to create the corresponding seating or table plan in the ticketing system.

In order that, you, as the organizer get the maximum possible utilization, you set up the seating plan exactly as it would be at full capacity. So first you release all seats. Then you set the rules.

It can be important to note that your guests may only buy tickets for their own group of people. For example, if they are attending the event with two of their friends or family members, it is okay that they stay in the same zone. But nobody should be able to buy tickets for that same zone.

This means that after each booking, a block is automatically placed around the booked seats and, for example, 1 or 2 free seats are blocked to the left and right of the booked seats. Once the purchase is completed, these seats are no longer visible.

In the screenshot above you can see an example how it can look like. The occupied seats are shown as booked, seats to the left and right disappear and are greyed out. Available seats are still bookable in the respective category color.

Another thing we have mentioned is that you should avoid that to many people crowd in when you enter. Therefore, it is important to consider enough entrances and to show them immediately in the hall plan. The ticket should clearly show which entrance or entrance sector your visitors should use. This is easily done with our layout editor.

In addition, you can define different check-in availability times for each ticket belonging to the same entrance and set the difference between allowed check-ins, for example in ten minute slots.

The show must go on.

As we said at the beginning – the show must go on! We are closely monitoring what is happening in the live event industry. To ensure that our customers are successful, we are constantly developing our many functions further. These innovations and tutorials can also be found on our YouTube Channel.

With the presented event ticketing features, which facilitate social distancing, you will reach the maximum possible capacity despite the restrictions. If your demand is higher, you can use our extensive streaming features and generate additional revenue.

We are constantly working on bringing new innovations in ticketing to the market. This progress helped egocentric Systems win new partnerships in September 2020. We are very happy about this and it is the biggest motivation to keep on working hard and to help you master the difficulties and chaos during the Corona pandemic.

Hang in there, be creative and as always have fun with the ticketing!

Interest aroused?

Du möchtest unabhängig und erfolgreich Deine Events ausverkaufen?
Dann teste unverbindlich unsere innovative Softwarelösung für Ticketverkäufe.

Get in touch
Ticketing-Maßnahmen die Dich durch den zweiten Lockdown bringen.
  • Sven Müller
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Rescue plan for organizers in second lockdown.
Rescue plan for organizers in second lockdown. 2560 1922 Sven Müller

Ticketing measures to get you through the second lockdown.

The second wave of the COVID-19 virus has also hit Germany and the number of infected people has increased exponentially, especially in the month of October. The German government reacted to this with a second lockdown on October 28, 2020, which includes a renewed ban on all events. To make sure that you as an organizer are prepared, we present you here seven ticketing measures for the second lockdown.

This decision of the federal government brutally affects most organizers, no matter if they are theaters, museums, amusement parks or sports clubs. Concepts, emergency solutions and hygiene measures that have been painstakingly built up over the past few months to finally allow events with an audience to take place in these times are suddenly worthless again.

Even if it will be of little consolation to most of our customers, we still want to take up our motto from the spring: the show must go on. In our blog In our blog post “Surviving the Corona Crisis” from April 6, 2020, we described a number of possibilities to generate sales even during the lockdown.

WE CONTINUE TO LOOK AHEAD

Despite everything, we let our thoughts wander and we want to give to all organizers, who are affected by the COVID-19 crisis, even more tips and support. As said, we know how difficult this pandemic is for all of us.

As your provider of modern ticketing solutions, we firmly believe that there are ways to, at least, somewhat, mitigate the impact that this pandemic has on our entire industry. Here are seven ticketing measures to get you through the second lockdown.

7 ticketing measures for the second lockdown.

Driving forward donations.

In a time of crisis, when sales are declining, one of the most important factors is to ask your fans for support. The helpfulness of everyone is gigantic. We have felt this in almost every action that was done with our software. No matter if it was in our own soliticket promotion or in the many fundraising campaigns that were done with the help of our donation tool.

Now is another time to start a fundraising campaign. Maybe with new ideas, with special incentives for your supporters, sapecial memberships or a transparent crowd-funding campaign.

Include a donation plugin directly on your homepage so people can see your campaign.
Create a specific campaign for the COVID 19 crisis with a message that outlines the history and needs of your organization during this time.
Share this fundraising campaign with your benefactors through social media and email to raise awareness.
Organize free events or live streams and let your fans decide how much they want to pay with our ``pay what you want`` feature.

Offer gift cards.

At a time like this, when events have been postponed or cancelled, promoting or offering gift cards is a great option compared to ticket refunds. Offer your Gift Cards to patrons or other people on your email list to boost your sales during this time. Check out these benefits.

A digital gift card is as good as cash.
Gift cards never expire.
Send a gift certificate to a friend.
Sell gift cards at a discounted price, but with a higher value.

Sell Flex Passes.

Flex Pass subscriptions include a fixed number of tickets set up by the organizer. It can be configured to include or exclude specific event types, dates, and tickets. You have the option to restrict by price range or category.

If you are coming from a theater, playhouse, improv theater, or other event format and your season has been postponed due to the pandemic, Flex Passes may be an advantage.

Any credit on a Flex Pass can be carried over to a new season.
Sales at a discounted price can also help to boost sales during that time.

Better refund options.

Don’t lose money on tickets already sold when a visitor requests a refund. We offer you the following options and more with our ticketing software.

Refund to a gift card that can be used for tickets to various events, merchandise and more.
Get a refund on a donation and in return receive a receipt for tax benefits.
Refund to an account balance that can be used at the box office or ticket store for future transactions.
Rebooking to another event.
Exchange to a livestream ticket.

Live broadcast of your events.

Livestreaming is a great option to pick up fans in their living room and allows you to have more people at your event. egocentric Systems can help you sell more tickets with livestreams.

When we conceived and developed numerous options in March at the beginning of the pandemic, we never expected such a great response. Since then, many event organizers have turned their attention to the livestream option and are successfully selling tickets. You do not know the possibilities yet? Find out more about all functions HERE.

Livestreams ensure you a wide audience that virtually visits your events.
Livestreams can be easily added directly to your website via the plugin.
Integrated chat and donation functionality offers further possibilities to improve the customer experience.
The creation of a media library with paid access generates additional revenue for your cash register. And you can offer both permanent and limited access.

Easily move of the event dates.

To move an event, egocentric Systems offers the possibility to easily transfer all your event information to another one. Simply change the data of your existing event and the system will automatically update the event news and other date related elements. Also, tickets automatically change the date and validity of event tickets.

Any credit on a Flex Pass can be carried over to a new season.
Sales at a discounted price can also help boost sales during that time.

Sell goods.

With our software you have the possibility to sell items in connection with donations and tickets. For example, you can sell programs, t-shirts, mugs or other goods on your website or within a purchase process.

Sell tickets and accessories directly in a shopping cart.
Easy online selling of your goods - together or independently of your tickets.

United by the second lockdown.

We are staying tuned and adapting our functionalities to the crisis in the best possible way. Because we always want to offer our customers the best features and support their success. No matter what happens next, we will continue to showcase new and innovative features in 2021.

egocentric Systems offers you a comprehensive ticketing solution so that you are able to sell your event tickets independently. With features like donations, live streams and easy to integrate forms you are ready for the second lockdown.

If you want more information about our comprehensive functionalities, visit us on our YouTube channel.

Take off with us now!

For more information about event ticketing software and prices, just contact us and get to know us and our software better.

Get in touch
Ticketingsystem für Konferenzen und Messen, günstiger als du denkst
  • Sven Müller
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Ticketing system for conferences and fairs, cheaper than expected.
Ticketing system for conferences and fairs, cheaper than expected. 2560 1707 Sven Müller

What should flexible ticketing and participant management for conferences look like?

What should flexible ticketing system for conferences and fairs look like?
Are you planning a conference or trade fair that gives people the opportunity to network, make contacts and form partnerships? An event that will help people and companies advance their business, add value to their lives or take their career to the next level?

You want solutions. You rush to the internet to find a serious ticketing or accreditation system for your conference. An event software that allows participants to register and buy tickets. But do you quickly run out of breath when you find out how much money some people are asking for and how bad the others are?

Nowadays, people expect things like buying tickets to be done conveniently and quickly via PC or mobile devices. To achieve this, visitors want information that is as compact and comprehensive as possible. The needs of your guests are important and you have to respond to them. This also includes that the admission is fast and smooth. Nobody wants to stand in a long queue at the entrance and wait.

Comprehensive ticketing systems for conferences and faires are priceless?
Not necessarily!

 

We can help make ticket purchasing much easier and more convenient for both you and your event visitors, whether you’re organizing a small or large event.

With the help of the efficient all-in-one ticketing and admission system from egocentric Systems this is easy to solve. We have done all the work for you and created a platform where you can easily provide conference tickets as well as exhibition tickets to the participants and offer a seamless admission process.

AND THIS IS HOW IT WORKS

TICKETING SYSTEM FOR CONFERENCES AND FAIRS

Online ticket store in your design.

First you need an online store. With our Shop-Plugin you can quickly and easily design your ticket store in your corporate design. It will be integrated into your website in less than 3 minutes and your visitors can buy tickets or register for your conference directly on your website. The whole thing works also directly from your cell phone, so that your guests can book tickets from anywhere.

Sell different sessions at your conference online.

As a conference organizer you probably know this. You have a main stage and different breakout sessions taking place in smaller rooms with capacity limitations. With the help of our ticketing platform for conferences you can easily allow your participants to pre-book different breakout sessions.

This way your guests can plan their visit from the comfort of their home or office and make sure that they get a seat at the presentation of their choice. The participants can see which speakers will be present and what topics are being discussed.

Get to know your guests and get all the information you need.

You want more information about your participants? Or maybe you offer different catering services during the breaks? With our system integrated forms and freely definable text fields, you can request all relevant information in the store. Use free text, checkboxes or individual query forms.

Livestream tickets as an additional source of income.

You want maximum reach and additional revenue?
Use our livestream integration to reach participants who do not want to travel due to the current situation or are not interested in every lecture. Turn your conference into a hybrid event and offer both visitor and livestream tickets. Not only will you reach more guests, but you can also increase your sales. You can find detailed information about the virtual event HERE

Admission and ticket scanning.

We talked about this right at the beginning, a smooth entrance to your conference is very important. With our high performance and easy to use scan app, admission is a breeze. Use any smartphone and install our app. It’s ready to go and your guests can stream in.

If you do not have your own device, no problem. We can also lend you our modern ticket scanners. These devices use the latest technology to ensure that all tickets are scanned in real time. Fraudulent tickets would be identified with ease. Learn more about ticket scanning and validation on our YouTube Channel

Accreditation and name tag printing.

For many conferences a consistent accreditation process is necessary. This means that your guests are registered at the entrance, scanned and receive their printed name tag. This also works very easily with our accreditation solution for conferences and trade fairs. The printed or digital ticket is held up to the scanner, the booking is called up and the name tag is printed. It could hardly be easier or faster.

Visitor management.

Good participant management is another point. The participant management system integrated in our software always shows you the current number of visitors and data. It also offers you a wide range of data and various reports that can be called up quickly and easily with just one click.

What does all this cost you?

We understand that you have already spent a lot of money on putting together an event. That’s why we only charge a small fee on every ticket sold. This way you can keep the costs very low and only pay if you have made a profit. These fees go directly into the support and maintenance of our systems and ensure that we always provide you with the best service. This way you get the best value for money when selling conference tickets!

CHOOSE YOUR RIGHT TICKETING PARTNER FOR CONFERENCES & TRADE FAIRS.

Selling tickets for a conference or trade fair does not have to be an overwhelming or tedious task. The sales process can be easily automated and made efficient, reducing repetitive and time-consuming steps.

With the help of our all-in-one ticketing solution you can easily manage the ticket sales and admission process. Our system can be delivered as a white label ticketing solution and we are the experts when it comes to issuing tickets.

Interest aroused?

Then get an individual demo of our innovative software solution for ticket sales. We are looking forward to your contact and are also available for all your questions.

Get in touch
Tipps und Hinweise zur Auswahl eines Ticketing Systems für Theater oder Konzerthaus

Find the right ticketing system for your theatre or concert hall
Find the right ticketing system for your theatre or concert hall 2560 1443 Cindy Schluck

Are you looking for a new ticket system for your theater or concert hall? Then the first question you should ask yourself is: Are you ready to switch? There are literally dozens of ticketing systems for theaters to choose from. But what criteria do you use to choose the best ticketing software for your theater? How do you find the right ticketing provider? We have a few approaches for you – our guide will help you make the right decision.

Digital newcomer to online ticketing?

In addition to an introduction to the software, you can use all common and digital ticket types at egocentric Systems.

Ticketing for theatres
Top view on a theatre hall with visitors

First things first: is your theater ready for a change?

Switching to a new ticketing system for your theater is not the most difficult thing in the world. But it’s not a leisurely stroll in the park either. You don’t want to do without your historical data, so your old data has to be imported. A professional partner is the be-all and end-all when switching systems.

Points such as the acceptance of your employees towards a new system as well as the reorientation of your customers in the front end must also be taken into account. Your visitors will have to familiarize themselves with buying a ticket in a new way and long-time employees may need a little more convincing to want to work with the new backend.

So before you start choosing a new ticketing system, be clear about your requirements, or those of your company, and take your time to look around the market. It often helps to carry out a comprehensive market analysis and get to know new, perhaps previously unknown companies and functionalities. We live in a time of rapid developments, in which young companies in particular often make rapid leaps in development. Therefore, take a good look and be clear about what is important to you and your environment.

This is important before choosing a new ticketing system for your theatre.

Your requirements are clear, you have researched the market and found your new ticketing software. Now it’s important to talk to your current ticketing provider. Check whether they can meet your needs and are willing to listen to you. Perhaps the new feature you are looking for is already on the roadmap of your current ticketing system provider. If your current provider can meet the requirements you have for a modern theater ticketing system, there is no reason to move!

However, you may also feel that you have exhausted all the options offered by your current ticketing provider. Perhaps you have been working together for many years and your ticketing provider sees no reason to develop something new, because after all, it has worked so far? Or maybe you simply want to breathe new life into your ticketing software and are looking for innovative, modern and, above all, sales-boosting functions.

If this is the case, it’s time to consider other systems and take a closer look.

Unhappy with the support from your ticketing provider?

At egocentric Systems, you will receive support for all your ticketing needs, right through to full on-site event support.

Ticketing for theatres

Beware of errors! Avoid making this mistake when choosing new ticketing software for your theatre.

One of the biggest mistakes promoters make when choosing a theater ticketing system is to simply follow the recommendation of another theater. Sure, it is beneficial to hear that another theater is generally satisfied with the ticketing provider. However, such a recommendation usually says little about the functions and features of the ticketing software. Choosing a system that fulfills the ticketing functions you need is more important than anything else.

Define what the right ticketing system must be able to do for your theatre

So the first step is to think about what you are looking for in a new ticketing system for your theatre.

Take part in conferences such as INTIX, for example. This is the world’s largest gathering of the ticketing industry and brings together the world’s best ticket providers to present their software. If you prefer something smaller to start with, we recommend the annual Ticketing Business Forum.

This is where the ticketing industry has been meeting for 8 years now to exchange ideas, listen to exciting presentations and showcase companies. A major advantage of this conference is that it now encompasses the entire ticketing ecosystem and also covers topics such as digital marketing, pricing, analyses and CRM.

You can find further inspiration by simply taking a look at various providers of ticketing software for theaters, as recommended in the first section. Of course, you will find these first and foremost by searching via Google or other search engines. Many providers of ticketing software provide a comprehensive description of their functionalities on their respective websites.

If that’s not enough for you, just take a look at our Demo Shop. There you will also find many different functionalities integrated into the various theater ticket stores.

Demo Ticketshop for a theatre or opera
Recommendations on an event page
Rest stock of tickets with a ticketshop widget by egocentric Systems
Upcoming events shown with the ticketshop list widget by egocentric Systems
Shop plugin for online sales of products

Based on these impressions, you can certainly get an initial idea of your individual requirements. You are sure to find out more requirements if you take a closer look at your current processes.

Take some time to do this, get your team and all the ticketing interfaces within your theater together and think about what is good and what should be better. Take a critical look at your processes and ask yourself the crucial questions.

You should ask yourself these 10 questions about the ticketing system for your theatre

  1. Do we want an inhouse ticketing system or do we need a ticket vendor?
  2. Is it better to put our own brand in the foreground with a white label ticketing system, or would we rather link to a third-party ticketing portal?
  3. Does the ticketing system need to offer seat selection and booking?
  4. Do we want to collect donations?
  5. Can we increase our revenue through cross-selling, such as the sale of merchandising items or drinks?
  6. Do we want to scan theatre tickets at the entrance?
  7. Do we want control over advance booking fees?
  8. What are our best distribution channels? Sales at the box office? Our online store? Or advance booking offices?
  9. Is there an opportunity to increase our income through live streaming offers?
  10. Are our current ticket sales modern and up-to-date and do they meet our customers’ needs?

Always in sight – the road map!

You may also find other functions that you like as part of your market research. Or you may have your own ideas and functionalities in mind that you would like to see, but which are not yet available from any other ticketing provider. We at egocentric Systems, for example, are always interested in feedback from our customers and adapt the development road map of our ticketing system to the wishes and ideas of our customers.

One thing is for sure, this process should create a set of requirements that you should share with potential ticketing vendors via a traditional RFP process.

Our advice here is always to simply contact the system provider and ask openly and straightforwardly whether they can implement the requirements you have for your ticketing software. Pay close attention to the answers. If a system can’t do what you need, or you have the feeling that the company is just making promises, there is no point in continuing the conversation with this ticketing provider. Then it is definitely better to move on and check out other providers.

Choose the right theatre and concert ticketing partner for you

Once you and your team are functionally clear and know that you have found the right ticketing system for your theater, it’s time to negotiate prices. We have presented the most common pricing models for ticketing software in our blog “4 different pricing models for ticketing software”. egocentric Systems, for example, offers extensive support for most ticketing functionalities both in its helpdesk and via the YouTube channel. Regardless of this, our support is also available by phone or for online sessions.

It is also important to find the right contract term and, if necessary, to negotiate additional agreements such as quotas for software development, data transfer, consulting hours or the provision of hardware in the contract. We therefore recommend that you discuss all details regarding pricing, the respective services and the implementation schedule in detail with your external ticketing partner and put everything in writing.

Once all of this has been clarified, nothing stands in the way of a collaboration. Do you feel ready to change your ticketing system? Then you can have the ticketing provider draw up the contract. Then check it again at your leisure, see if all the points discussed are included and then you’re ready to go.

No magic – simply the right solution in culture ticketing

Make sure that your theatre or opera house sells out quickly with the right mix of software, hardware and advice from our event experts.

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4 advantages selling tickets directly from your own website – White Label Ticketing.
4 advantages selling tickets directly from your own website – White Label Ticketing. 1920 1080 egocentric

Curious how you as an organizer can sell tickets directly from your website? By selling tickets directly on your website you can not only reach a wider audience, but also make the most of your own sales channel and save money.
Here are four benefits of selling tickets through your own website. Read you can increase your profits with a white label ticketing solution.

Practical for the buyer

Studies show that the fewer clicks required to buy an item, the more purchases are made. If potential customers are on your website, it is therefore all the more convenient for them to buy tickets if they are not forwarded first.
This is especially important when customers are browsing your website, as they are likely to find out about your upcoming events, choose tour dates, view the program, or otherwise find event information, and so that you are already thinking about buying tickets and are interested in your events.
With the various online sales functions of egocentric Systems, such as B. “Subscribers & Memberships” that offer a series of benefits for your regular customers will greatly simplify the buying experience of your customers and thus inevitably increase ticket sales.

Minimal cash costs and cost reduction

By switching to online ticketing and using your own white label ticketing shops, you can not only increase your ticket sales, but also significantly reduce costs. You can not only save very expensive pre-sale and service fees, but also significantly reduce your personnel costs at the box office. In addition, when your customers purchase via the online shop, they can enjoy functionalities such as “share payment” and the simple “ticket exchange”. At the same time, your customer sees all historical purchases in his profile and can simply retrieve his tickets before the event. If you don’t want to enter data, you can easily and conveniently shop as a guest.

White Label Ticketing – Never be redirected to another website

If you as the organizer sell tickets through a ticket service provider, the customer is usually redirected to his website. Tickets are purchased in the ticket provider’s shop. However, opening a new website can cause unnecessary confusion for your customers and cause them to cancel their purchases. For this reason, we offer white label ticketing software. Our plug-in is easily integrated and the ticket shop looks like part of your website. The customer has no media breaks and the cancellation rate drops significantly. Your customer also has a much more enjoyable shopping experience and the customer data stays with you and not with a third-party ticket seller.

Customizable Shop Plug-In

In addition to redirecting to another website, it can also confuse customers if an integrated shop is formatted differently or does not fit into the overall picture of the website. This may discourage customers from buying tickets or lead to cancellation.
With the customizable plug-in of the eventmanager from egocentric Systems, you can easily adapt your shop plug-in to the rest of your website and create a seamless transition between the website and the shop plug-in. It works for your customers as if you use a completely own ticket shop and your guests will never know that you actually use the ticket system from egocentric Systems.

egocentric Systems helps you to take advantage of the four mentioned, but also much more advantages if you sell tickets directly form your website. Not only do you save money at the box office and get a comprehensive white label ticketing system, but you’ll probably also attract new customers, boost ticket sales and be a bit more independent.

With unique functions such as time slots for guided tours, where you can set variable admission times, and the choice of whether you set up a hall plan or allow the customer free space, as well as the comprehensive CRM functionalities, you can as an organizer faster and easier to sell tickets than ever before.

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