Ticketing

Beiträge rund um den Verkauf Deiner Veranstaltungstickets

Ticketing-Maßnahmen die Dich durch den zweiten Lockdown bringen.

Rescue plan for organizers in second lockdown.
Rescue plan for organizers in second lockdown. 2560 1922 egocentric Systems GmbH

Ticketing measures to get you through the second lockdown.

The second wave of the COVID-19 virus has also hit Germany and the number of infected people has increased exponentially, especially in the month of October. The German government reacted to this with a second lockdown on October 28, 2020, which includes a renewed ban on all events. To make sure that you as an organizer are prepared, we present you here seven ticketing measures for the second lockdown.

This decision of the federal government brutally affects most organizers, no matter if they are theaters, museums, amusement parks or sports clubs. Concepts, emergency solutions and hygiene measures that have been painstakingly built up over the past few months to finally allow events with an audience to take place in these times are suddenly worthless again.

Even if it will be of little consolation to most of our customers, we still want to take up our motto from the spring: the show must go on. In our blog In our blog post “Surviving the Corona Crisis” from April 6, 2020, we described a number of possibilities to generate sales even during the lockdown.

WE CONTINUE TO LOOK AHEAD

Despite everything, we let our thoughts wander and we want to give to all organizers, who are affected by the COVID-19 crisis, even more tips and support. As said, we know how difficult this pandemic is for all of us.

As your provider of modern ticketing solutions, we firmly believe that there are ways to, at least, somewhat, mitigate the impact that this pandemic has on our entire industry. Here are seven ticketing measures to get you through the second lockdown.

7 ticketing measures for the second lockdown.

Driving forward donations.

In a time of crisis, when sales are declining, one of the most important factors is to ask your fans for support. The helpfulness of everyone is gigantic. We have felt this in almost every action that was done with our software. No matter if it was in our own soliticket promotion or in the many fundraising campaigns that were done with the help of our donation tool.

Now is another time to start a fundraising campaign. Maybe with new ideas, with special incentives for your supporters, sapecial memberships or a transparent crowd-funding campaign.

Include a donation plugin directly on your homepage so people can see your campaign.
Create a specific campaign for the COVID 19 crisis with a message that outlines the history and needs of your organization during this time.
Share this fundraising campaign with your benefactors through social media and email to raise awareness.
Organize free events or live streams and let your fans decide how much they want to pay with our ``pay what you want`` feature.

Offer gift cards.

At a time like this, when events have been postponed or cancelled, promoting or offering gift cards is a great option compared to ticket refunds. Offer your Gift Cards to patrons or other people on your email list to boost your sales during this time. Check out these benefits.

A digital gift card is as good as cash.
Gift cards never expire.
Send a gift certificate to a friend.
Sell gift cards at a discounted price, but with a higher value.

Sell Flex Passes.

Flex Pass subscriptions include a fixed number of tickets set up by the organizer. It can be configured to include or exclude specific event types, dates, and tickets. You have the option to restrict by price range or category.

If you are coming from a theater, playhouse, improv theater, or other event format and your season has been postponed due to the pandemic, Flex Passes may be an advantage.

Any credit on a Flex Pass can be carried over to a new season.
Sales at a discounted price can also help to boost sales during that time.

Better refund options.

Don’t lose money on tickets already sold when a visitor requests a refund. We offer you the following options and more with our ticketing software.

Refund to a gift card that can be used for tickets to various events, merchandise and more.
Get a refund on a donation and in return receive a receipt for tax benefits.
Refund to an account balance that can be used at the box office or ticket store for future transactions.
Rebooking to another event.
Exchange to a livestream ticket.

Live broadcast of your events.

Livestreaming is a great option to pick up fans in their living room and allows you to have more people at your event. egocentric Systems can help you sell more tickets with livestreams.

When we conceived and developed numerous options in March at the beginning of the pandemic, we never expected such a great response. Since then, many event organizers have turned their attention to the livestream option and are successfully selling tickets. You do not know the possibilities yet? Find out more about all functions HERE.

Livestreams ensure you a wide audience that virtually visits your events.
Livestreams can be easily added directly to your website via the plugin.
Integrated chat and donation functionality offers further possibilities to improve the customer experience.
The creation of a media library with paid access generates additional revenue for your cash register. And you can offer both permanent and limited access.

Easily move of the event dates.

To move an event, egocentric Systems offers the possibility to easily transfer all your event information to another one. Simply change the data of your existing event and the system will automatically update the event news and other date related elements. Also, tickets automatically change the date and validity of event tickets.

Any credit on a Flex Pass can be carried over to a new season.
Sales at a discounted price can also help boost sales during that time.

Sell goods.

With our software you have the possibility to sell items in connection with donations and tickets. For example, you can sell programs, t-shirts, mugs or other goods on your website or within a purchase process.

Sell tickets and accessories directly in a shopping cart.
Easy online selling of your goods - together or independently of your tickets.

United by the second lockdown.

We are staying tuned and adapting our functionalities to the crisis in the best possible way. Because we always want to offer our customers the best features and support their success. No matter what happens next, we will continue to showcase new and innovative features in 2021.

egocentric Systems offers you a comprehensive ticketing solution so that you are able to sell your event tickets independently. With features like donations, live streams and easy to integrate forms you are ready for the second lockdown.

If you want more information about our comprehensive functionalities, visit us on our YouTube channel.

Take off with us now!

For more information about event ticketing software and prices, just contact us and get to know us and our software better.

Get in touch
Ticketingsystem für Konferenzen und Messen, günstiger als du denkst

Ticketing system for conferences and fairs, cheaper than expected.
Ticketing system for conferences and fairs, cheaper than expected. 2560 1707 egocentric Systems GmbH

What should flexible ticketing and participant management for conferences look like?

What should flexible ticketing system for conferences and fairs look like?
Are you planning a conference or trade fair that gives people the opportunity to network, make contacts and form partnerships? An event that will help people and companies advance their business, add value to their lives or take their career to the next level?

You want solutions. You rush to the internet to find a serious ticketing or accreditation system for your conference. An event software that allows participants to register and buy tickets. But do you quickly run out of breath when you find out how much money some people are asking for and how bad the others are?

Nowadays, people expect things like buying tickets to be done conveniently and quickly via PC or mobile devices. To achieve this, visitors want information that is as compact and comprehensive as possible. The needs of your guests are important and you have to respond to them. This also includes that the admission is fast and smooth. Nobody wants to stand in a long queue at the entrance and wait.

Comprehensive ticketing systems for conferences and faires are priceless?
Not necessarily!

 

We can help make ticket purchasing much easier and more convenient for both you and your event visitors, whether you’re organizing a small or large event.

With the help of the efficient all-in-one ticketing and admission system from egocentric Systems this is easy to solve. We have done all the work for you and created a platform where you can easily provide conference tickets as well as exhibition tickets to the participants and offer a seamless admission process.

AND THIS IS HOW IT WORKS

TICKETING SYSTEM FOR CONFERENCES AND FAIRS

Online ticket store in your design.

First you need an online store. With our Shop-Plugin you can quickly and easily design your ticket store in your corporate design. It will be integrated into your website in less than 3 minutes and your visitors can buy tickets or register for your conference directly on your website. The whole thing works also directly from your cell phone, so that your guests can book tickets from anywhere.

Sell different sessions at your conference online.

As a conference organizer you probably know this. You have a main stage and different breakout sessions taking place in smaller rooms with capacity limitations. With the help of our ticketing platform for conferences you can easily allow your participants to pre-book different breakout sessions.

This way your guests can plan their visit from the comfort of their home or office and make sure that they get a seat at the presentation of their choice. The participants can see which speakers will be present and what topics are being discussed.

Get to know your guests and get all the information you need.

You want more information about your participants? Or maybe you offer different catering services during the breaks? With our system integrated forms and freely definable text fields, you can request all relevant information in the store. Use free text, checkboxes or individual query forms.

Livestream tickets as an additional source of income.

You want maximum reach and additional revenue?
Use our livestream integration to reach participants who do not want to travel due to the current situation or are not interested in every lecture. Turn your conference into a hybrid event and offer both visitor and livestream tickets. Not only will you reach more guests, but you can also increase your sales. You can find detailed information about the virtual event HERE

Admission and ticket scanning.

We talked about this right at the beginning, a smooth entrance to your conference is very important. With our high performance and easy to use scan app, admission is a breeze. Use any smartphone and install our app. It’s ready to go and your guests can stream in.

If you do not have your own device, no problem. We can also lend you our modern ticket scanners. These devices use the latest technology to ensure that all tickets are scanned in real time. Fraudulent tickets would be identified with ease. Learn more about ticket scanning and validation on our YouTube Channel

Accreditation and name tag printing.

For many conferences a consistent accreditation process is necessary. This means that your guests are registered at the entrance, scanned and receive their printed name tag. This also works very easily with our accreditation solution for conferences and trade fairs. The printed or digital ticket is held up to the scanner, the booking is called up and the name tag is printed. It could hardly be easier or faster.

Visitor management.

Good participant management is another point. The participant management system integrated in our software always shows you the current number of visitors and data. It also offers you a wide range of data and various reports that can be called up quickly and easily with just one click.

What does all this cost you?

We understand that you have already spent a lot of money on putting together an event. That’s why we only charge a small fee on every ticket sold. This way you can keep the costs very low and only pay if you have made a profit. These fees go directly into the support and maintenance of our systems and ensure that we always provide you with the best service. This way you get the best value for money when selling conference tickets!

CHOOSE YOUR RIGHT TICKETING PARTNER FOR CONFERENCES & TRADE FAIRS.

Selling tickets for a conference or trade fair does not have to be an overwhelming or tedious task. The sales process can be easily automated and made efficient, reducing repetitive and time-consuming steps.

With the help of our all-in-one ticketing solution you can easily manage the ticket sales and admission process. Our system can be delivered as a white label ticketing solution and we are the experts when it comes to issuing tickets.

Interest aroused?

Then get an individual demo of our innovative software solution for ticket sales. We are looking forward to your contact and are also available for all your questions.

Get in touch
Verkauf von Sporttickets mit der Software von egocentric Systems

Fall in love with our software for selling sports tickets.
Fall in love with our software for selling sports tickets. 2560 1707 egocentric Systems GmbH

Fall in love with our software for selling sports tickets.

Ok, so falling in love might be a bit exaggerated. But we can promise you that when it comes to innovative and feature-rich software for selling sports tickets, there is not a much comparable software on the market. Our ticket platform is innovative, affordable, adaptable and an easy to use software solution.

We have developed many functions especially in cooperation with organizers and promoters of sports events.
Our ticketing software can be used to manage tickets for sporting and major events, leagues and more.
It has a large number of functions that an effective ticket system for sports events must have.


We understand you and your event.

We understand the challenges that organizers face when selling tickets and have adapted our software solution to meet these challenges. And we also know that, especially in sports, the focus on costs is very important.

That’s why we have concentrated on developing our ticketing software in such a way that it is easy to use and as cost-effective as possible. In fact, it is so cost-effective that it pays off everyone who uses it.

But more about that later…

Main features of our sports ticket management software.

Our ticketing system is packed with powerful features designed to make ticket sales as smooth as possible. Below are just a few of the outstanding features. But if you want to learn more about any of these features, just book a demo and we will advise you individually.

Contact us

The cost-effective way to sell tickets.

You are free to determine your own advance booking fee. You will receive 100% of this fee and can easily generate additional revenue. As a handball club you can charge an advance booking fee for your online ticket sales. Your buyers know these from other suppliers, but in this case they will be completely yours. The amount we charge per ticket is far below the industry standard and is lower than many of our competitors.

Intuitive design.

Both the front-end and back-end design, as well as the layout of our ticketing software for sporting events, is designed to be easy to use. While the functionality of the system is complex and powerful, the user interface has been designed to be minimal and intuitive.

Our ticketing system for sports event organizers.

Although we offer training on how to use the system, we find that usually only minimal training is required. Features such as our interactive seating plan help customers navigate through a virtual representation of the stadium and find the best tickets for them. Our user-friendly store plugin can be easily integrated into any website, allowing you to sell tickets through your own white label ticket store.

Easy access control on match day.

On match day you can be sure that there will be no bottlenecks when the crowds arrive. Each ticket will have its own unique QR code which, when scanned, will tell your security staff whether it is a valid ticket or not. Sales through your cash register will be automatically synchronized so that no single QR code can be scanned twice by different employees.

It’s that simple!

Simply download our scanning app to any device and start with the admission control. Thanks to the fast scans, none of the fans will miss the kick-off.

Customizable.

Not only the user interface is fully customizable, but also the functionality of the system. We are always open for the wishes of our customers. For example, if you need a feature that is currently not available, talk to us about it. If the requirement helps you and best of all other customers, we are always open to customize our software even more exactly to your needs and develop it further according to your specifications.

Thanks to the modular approach we have taken in developing the software, almost everything that has to do with ticketing can be implemented. No matter how big or small, we will discuss your individual needs at the initial consultation and then take them into account in the best possible way.

Einfach mobil Tickets verkaufen mit der Ticketing Software von egocentric Systems für Sportevents
Schnelle und übersichtliche Auswahl von Tickets dank responsiven Design
Eine Benutzeroberfläche im Design Deiner Marke dank White Label Technologie

Fully responsive and mobile.

Mobility is also becoming more and more important when using ticketing software. Ticket sales are steadily increasing via mobile devices. We take this into account so that mobile applications are becoming more and more important for us as well. We develop our ticketing software so that it works better and better on mobile devices.

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Cloud-based with high performance.

Our software for selling and managing sports tickets is completely cloud-based, so you can access our system anytime, anywhere. You don’t need to worry about hosting or maintenance, it’s all done.

We use high performance servers with multiple backup servers in case of technical problems, more than 99.95% uptime, no interruptions, highly effective caching and surge protection for traffic. All this means you can rely on our system to not let you down.

Infinitely scalable.

Whether you sell 10,000, 100,000 or 1,000,000 tickets, the software is designed to handle it. Because it’s cloud-based, all of our customers get access to the same powerful system. We never throttle bandwidth because we just don’t need it.

We are in love!

Whether you want to sell tickets for a soccer stadium, a handball hall, a tennis tournament or an athletics event with events in several different stadiums, our ticketing software is up to the challenge.

The software also allows for easy implementation of live streams and donations. Contact tracking forms can be created quickly and integrated into the ticket purchase process. So you are prepared for the new normality for events!

Get started with us now!

For more information on the topic of event ticketing software and prices, just contact us and get to know us and our software better.

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Tipps und Hinweise zur Auswahl eines Ticketing Systems für Theater oder Konzerthaus

Find the right ticketing system for your theatre or concert hall
Find the right ticketing system for your theatre or concert hall 2560 1443 egocentric Systems GmbH

Are you looking for a new ticket system for your theater or concert hall? Then the first question you should ask yourself is: Are you ready to switch? There are literally dozens of ticketing systems for theaters to choose from. But what criteria do you use to choose the best ticketing software for your theater? How do you find the right ticketing provider? We have a few approaches for you – our guide will help you make the right decision.

Digital newcomer to online ticketing?

In addition to an introduction to the software, you can use all common and digital ticket types at egocentric Systems.

Ticketing for theatres
Top view on a theatre hall with visitors

First things first: is your theater ready for a change?

Switching to a new ticketing system for your theater is not the most difficult thing in the world. But it’s not a leisurely stroll in the park either. You don’t want to do without your historical data, so your old data has to be imported. A professional partner is the be-all and end-all when switching systems.

Points such as the acceptance of your employees towards a new system as well as the reorientation of your customers in the front end must also be taken into account. Your visitors will have to familiarize themselves with buying a ticket in a new way and long-time employees may need a little more convincing to want to work with the new backend.

So before you start choosing a new ticketing system, be clear about your requirements, or those of your company, and take your time to look around the market. It often helps to carry out a comprehensive market analysis and get to know new, perhaps previously unknown companies and functionalities. We live in a time of rapid developments, in which young companies in particular often make rapid leaps in development. Therefore, take a good look and be clear about what is important to you and your environment.

This is important before choosing a new ticketing system for your theatre.

Your requirements are clear, you have researched the market and found your new ticketing software. Now it’s important to talk to your current ticketing provider. Check whether they can meet your needs and are willing to listen to you. Perhaps the new feature you are looking for is already on the roadmap of your current ticketing system provider. If your current provider can meet the requirements you have for a modern theater ticketing system, there is no reason to move!

However, you may also feel that you have exhausted all the options offered by your current ticketing provider. Perhaps you have been working together for many years and your ticketing provider sees no reason to develop something new, because after all, it has worked so far? Or maybe you simply want to breathe new life into your ticketing software and are looking for innovative, modern and, above all, sales-boosting functions.

If this is the case, it’s time to consider other systems and take a closer look.

Unhappy with the support from your ticketing provider?

At egocentric Systems, you will receive support for all your ticketing needs, right through to full on-site event support.

Ticketing for theatres

Beware of errors! Avoid making this mistake when choosing new ticketing software for your theatre.

One of the biggest mistakes promoters make when choosing a theater ticketing system is to simply follow the recommendation of another theater. Sure, it is beneficial to hear that another theater is generally satisfied with the ticketing provider. However, such a recommendation usually says little about the functions and features of the ticketing software. Choosing a system that fulfills the ticketing functions you need is more important than anything else.

Define what the right ticketing system must be able to do for your theatre

So the first step is to think about what you are looking for in a new ticketing system for your theatre.

Take part in conferences such as INTIX, for example. This is the world’s largest gathering of the ticketing industry and brings together the world’s best ticket providers to present their software. If you prefer something smaller to start with, we recommend the annual Ticketing Business Forum.

This is where the ticketing industry has been meeting for 8 years now to exchange ideas, listen to exciting presentations and showcase companies. A major advantage of this conference is that it now encompasses the entire ticketing ecosystem and also covers topics such as digital marketing, pricing, analyses and CRM.

You can find further inspiration by simply taking a look at various providers of ticketing software for theaters, as recommended in the first section. Of course, you will find these first and foremost by searching via Google or other search engines. Many providers of ticketing software provide a comprehensive description of their functionalities on their respective websites.

If that’s not enough for you, just take a look at our Demo Shop. There you will also find many different functionalities integrated into the various theater ticket stores.

Demo Ticketshop for a theatre or opera
Recommendations on an event page
Rest stock of tickets with a ticketshop widget by egocentric Systems
Upcoming events shown with the ticketshop list widget by egocentric Systems
Shop plugin for online sales of products

Based on these impressions, you can certainly get an initial idea of your individual requirements. You are sure to find out more requirements if you take a closer look at your current processes.

Take some time to do this, get your team and all the ticketing interfaces within your theater together and think about what is good and what should be better. Take a critical look at your processes and ask yourself the crucial questions.

You should ask yourself these 10 questions about the ticketing system for your theatre

  1. Do we want an inhouse ticketing system or do we need a ticket vendor?
  2. Is it better to put our own brand in the foreground with a white label ticketing system, or would we rather link to a third-party ticketing portal?
  3. Does the ticketing system need to offer seat selection and booking?
  4. Do we want to collect donations?
  5. Can we increase our revenue through cross-selling, such as the sale of merchandising items or drinks?
  6. Do we want to scan theatre tickets at the entrance?
  7. Do we want control over advance booking fees?
  8. What are our best distribution channels? Sales at the box office? Our online store? Or advance booking offices?
  9. Is there an opportunity to increase our income through live streaming offers?
  10. Are our current ticket sales modern and up-to-date and do they meet our customers’ needs?

Always in sight – the road map!

You may also find other functions that you like as part of your market research. Or you may have your own ideas and functionalities in mind that you would like to see, but which are not yet available from any other ticketing provider. We at egocentric Systems, for example, are always interested in feedback from our customers and adapt the development road map of our ticketing system to the wishes and ideas of our customers.

One thing is for sure, this process should create a set of requirements that you should share with potential ticketing vendors via a traditional RFP process.

Our advice here is always to simply contact the system provider and ask openly and straightforwardly whether they can implement the requirements you have for your ticketing software. Pay close attention to the answers. If a system can’t do what you need, or you have the feeling that the company is just making promises, there is no point in continuing the conversation with this ticketing provider. Then it is definitely better to move on and check out other providers.

Choose the right theatre and concert ticketing partner for you

Once you and your team are functionally clear and know that you have found the right ticketing system for your theater, it’s time to negotiate prices. We have presented the most common pricing models for ticketing software in our blog “4 different pricing models for ticketing software”. egocentric Systems, for example, offers extensive support for most ticketing functionalities both in its helpdesk and via the YouTube channel. Regardless of this, our support is also available by phone or for online sessions.

It is also important to find the right contract term and, if necessary, to negotiate additional agreements such as quotas for software development, data transfer, consulting hours or the provision of hardware in the contract. We therefore recommend that you discuss all details regarding pricing, the respective services and the implementation schedule in detail with your external ticketing partner and put everything in writing.

Once all of this has been clarified, nothing stands in the way of a collaboration. Do you feel ready to change your ticketing system? Then you can have the ticketing provider draw up the contract. Then check it again at your leisure, see if all the points discussed are included and then you’re ready to go.

No magic – simply the right solution in culture ticketing

Make sure that your theatre or opera house sells out quickly with the right mix of software, hardware and advice from our event experts.

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Titelbild zum Thema Schließung Lockdown wegen Covid19

How to protect your visitors with timed ticketing.
How to protect your visitors with timed ticketing. 2043 1364 egocentric Systems GmbH

Tips how you can save your revenues after the quarantine with timed ticketing.

The time has come, since May 11, 2020, the shutdown has been loosened in almost every state. Shopping centers, amusement parks, zoos, but also gyms and restaurants can be visited. So the economy is starting up again and our lives are getting back to normal. However, there will still be limitations and access to shops and restaurants will be restricted to a certain number of people.

As part of the reopening, there will be new rules and you have to follow a hygienic routine. Distance will play a major role for all of us in order to prevent further infections. The number of visitors who are allowed to stay in one room at the same time will be limited to a certain number of visitors per square meter.

We, at egocentric Systems, strive with all of our innovations to develop functions with which you can optimize your daily processes and sell more tickets! This also applies to our integrated timed ticketing options. This gives you functions with which you can easily manage your available free slots.

Less queues – more sales.

Due to the remaining and necessary restrictions, we will have to work with some changes in the upcoming months. The implementation of the hygiene rules has already resulted in long lines in front of businesses. Your customers with annual cards or subscriptions have to wait at the door until a guest leaves. The waiting time will be too long for guests and there will be a negative impact on your business. Either way, the result is unhappy guests and lost revenue. We are looking for solutions to escape this hardship. So, we have recognized an opportunity in this, where many museums and exhibitions are already familiar with in order to sell their museum tickets.

 

With time tickets, our software enables you to sell defined time slots. So you can sell your guests defined time slots for special exhibitions, tours, lectures or other events. Furthermore, you can use this great function, just as well, to direct visitor flows. Our time tickets are a perfect ticketing tool to secure your sales. At the same time, you can respond to the necessary restrictions in the context of the Corona crisis. By booking time-controlled tickets through your online shop, you solve the problem of the large number of visitors. Use the time slots provided to ensure that your guests comply with the applicable distance rules and avoid long queues. Let your visitors simply select the time window for the respective day during online ticket sales and, thus, optimize visitor flows.

YOUR BENEFITS WITH TIMED TICKETING.

  • Easy setup of time slots, quick duplication for further opening days in advance or automatic setup via our program planner.
  • Management and planning of visitor flows through a specific exhibition or tour and avoidance of overcrowding, time slot management.
  • Protection against overbooking and prevention of overlapping time windows
  • Real time viewing, tracking and processing of your tickets.
  • Quick view of guest lists with the help of the Check-In Manager for each time period.

Our ticket shop software. Your style.

EXAMPLE VIEW OF A TICKETSHOP

Beispielansicht eines Ticketshops von egocentric Systems - Detailansicht

Beispielshop · Startseite · Detailansicht

Beispielansicht eines Ticketshops von egocentric Systems - Veranstaltungsseite

Beispielshop · Seite Veranstaltungen

Beispielansicht eines Ticketshops von egocentric Systems - Warenkorb

Beispielshop · Warenkorb

Beispielansicht eines Ticketshops von egocentric Systems - Seite Veranstaltungen mit Time Tickets und Zeitfensterauswahl

Beispielshop · Seite Veranstaltung mit Time Ticket

Beispielansicht eines Ticketshops von egocentric Systems - Warenkorbmit Cross-Selling Option

Beispielshop · Warenkorb mit Cross-Selling Option

Beispielansicht eines Ticketshops von egocentric Systems - Seite Veranstaltungen Detailansicht

Beispielshop · Seite Veranstaltung Detailansicht

Beispielansicht eines Ticketshops von egocentric Systems - Seite Oeffnungszeiten

Beispielshop · Seite Oeffnungszeiten

Beispielansicht eines Ticketshops von egocentric Systems - Seite Preise und Tickets

Beispielshop · Seite Preise und Tickets mit Ticketübersicht

EVEN MORE FUNCTIONALITY!

As already mentioned, we at egocentric Systems are convinced that technology should help people. For this reason, we have been developing tools with which you can improve the experience of your customers. Booking time slots is only one way so our software can optimize sales at your box office. We can do much more. At the same time, you may use the integrated marketing functionalities to increase the number of visitors and to offer your guests a smooth event experience.


Start with us now!

For more information about great opportunities to advertise your event online, just contact us and get to know us and our software better.

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Titelbild. Alte Kinotafel mit Beschriftung zur Coronakrise.

Survive Corona Crisis. 10 things you can do as a promoter now.
Survive Corona Crisis. 10 things you can do as a promoter now. 2560 1707 egocentric Systems GmbH

Survive corona crisis. 10 things you can do as a promoter now.

Cultural and sports businesses are in a difficult and uncertain phase due to the corona crisis. It will be a great test for the entire industry as well as our society. After the federal and state governments adopted comprehensive measures, such as a ban on mass events, from March 16, 2020 to contain the corona virus, it became dark in the once very busy event venues. Without a doubt, it was a very necessary step, but what will come in the next months to theaters and opera houses, sports clubs, artists, freelancers, technicians and employees in the event sector can only be roughly guessed at the moment. However, the fact is, that we are all facing a very difficult time. The whole industry has no choice but to get creative so that the lights don’t go out in the end.

We support you! In this blog post you will find a selection of ideas on what you can do to make the most of your time and get through the Corona crisis in the best possible way.

Collect donations! #hold together

OFFERS THE POSSIBILITY TO DONATE YOUR REFUND.

As a result of the necessary cancellations, many organizers are faced with an high amount of refunds due, which will definitely cause major financial problems. Given that almost every venue depend on ticket revenues to survive, the public’s goodwill is vital to keeping the institutions alive. In times like these, cohesion and mutual support are often very important and have an immense importance. In this respect, broad support from ticket buyers is very likely. So don’t be shy and offer your ticket buyers to donate the ticket price to enable your event location to survive the Corona crisis.

OFFER A CONSIDERATION FOR DONATIONS.

Do not only collect donations, also offer your visitors an equivalent if they do not reclaim the ticket price they have already paid. These could be very different things and your creativity is certainly even greater than ours. So here are just a few suggestions: In return, offer an exclusive question and answer session with your director, your artists, the team or the management. Take the audience backstage, let them participate in exclusive “behind the scenes” sessions, offer them special house tours by your artists or exchange tickets for vouchers with special offers for the post-Corona crisis time.

SELL MEMBERSHIPS.

A good way to get an injection of money is to sell memberships. Through this you can give your audience the opportunity, e.g. to receive particularly popular premier tickets in advance or to get special discounts on tickets. In addition, in connection with membership, you can offer invitations to premieres or special events, or link a membership with a special communication channel, a certain number of bonus points, limited program booklets or other giveaways. Using these options will definitely result in a win-win situation for organizers and customers.

SELL MERCHANDISING ITEMS.

Use the many possibilities that merchandising articles offer and your audience will thank you with sales. Concentrate either on the sale of stocks or set up a special edition with the clearly stated purpose of supporting you during this difficult time of the Corona crisis. Good examples come from sports such as the campaign against COVID-19 from the Dynamo Dresden football club active in the 2nd Bundesliga Germany. Most organizers already have their own online shop and can quickly generate sales. For all others, egocentric Systems offers a ready-made solution that is ready within a short time and can be used for sales. If you are looking for suppliers for items available at short notice, our merchandising team will be happy to help. Just speak to us directly.

P.S.: Our partner egocentric Merchandising will be happy to assist you on the subject of fan article production. From A for autograph card, T for T-shirts to Z for zip bag, the product range offers everything your heart desires. Did you know that the team prints in Germany?

INTERACT WITH YOUR AUDIENCE.

Daily contact with other people is as normal for us as the daily commute to work. So it is not surprising for most of us that the lack of interaction with other people is one of the biggest problems. In addition, the focus of many people is shifting. That is why it is very important to be remembered. Find ways to take action with your audience. Offer interactive content! A number of options for this are online meetings, interactive quiz duels between your artists or employees and the audience, invent new screenplays online or create cool stories.

OFFER SHOWS AND PERFORMANCES ONLINE.

The show must go on! What has long been common for sporting events is now also coming to the cultural sector – the livestream. More and more organizers are broadcasting the latest news, house tours or recorded performances through your channels. This is a very good way to stay in touch with fans and other interested parties. Unfortunately, it is not yet possible to market live streams like regular events. But that will change. We are currently developing a way to stream events live and sell tickets. Beyond that, there are additional income opportunities after the theater reopens. Sold-out pieces find additional viewers or fans from far away online, but still have the opportunity to be there live. The Corona crisis can also pave new paths for your future.

OFFER GAME MANUScripts.

Even if your viewers don’t have the opportunity to watch a full play or production, they’re still interested in culture during this Corona crisis. Maybe they even have a lot more free time than in the normal hustle and bustle of everyday life. Offer your audience playback scripts and let them see your world a little more than usual. Of course, this applies not only to scripts, but also to screenplays, theater instructions and general books on the subject.

USE SOCIAL MEDIA.

Social networks are more present than ever before. Use your social media channels to connect artists and viewers. Shout out what your worries and fears are, what ideas you have and what opportunities there are for your audience to support you. At a time when social contacts are rare and only the focus is on the virtual world, social media is a good tool. Use your reach, but there are also great Facebook groups – like the coronavirus group in the UK theater industry – that provide hourly updates on situations and advice. It is more important than ever to make sure that people are not mentally isolated. Therefore, communicate and share in your life!

WORK ON YOUR TO DO LIST AND CREATE NEWSLETTER.

At the moment we all don’t know when things will return to normal. But every break requires a restart. It is therefore extremely important to be prepared for a new beginning. In the best case, use the time and maintain your customer database. Push through the long overdue check for contact duplicates or create the customer group selections that you have long wanted to work through. The planning of the next marketing campaign can now also be processed in peace. Stay in touch with your target group and regularly create newsletters, maybe for the next few months if there is time for it. Don’t forget to offer your customers the opportunity to subscribe to newsletters.

LOOK STRAIGHT AHEAD!

Despite the corona crisis – there is light at the end of the tunnel! Everything may look uncertain at the moment, but resilience will only keep the industry going. It is never too early to think about where the light can be found at the end of the tunnel. We all cannot prevent the event venues from being closed at the moment, but we can make the most of the time and are already thinking about restarting. Do tasks that you wanted to do for a long time, deal intensively with preparations for various tasks, e.g. the tender that you had wanted to do for a long time. Use the time to exchange information with other houses online and read into things that you have long wanted to know. Or just use the time to get to know the innovative white label ticketing software from egocentric Systems 😉

And that shouldn’t be enough in these times. We want #together and have created the best entry for you with the soliticket.de project to get through the crisis in the best possible way!

Start with us now!

For more information about great opportunities to advertise your event online, just contact us and get to know us and our software better.

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Know your customers with the integrated CRM system of the Event Manager from egocentric Systems

CRM – Customer Relationship Management. More than just a database.
CRM – Customer Relationship Management. More than just a database. 2560 2214 egocentric Systems GmbH

THE TICKETING OF THE FUTURE
DEVELOPED IN DRESDEN.

The ticketing of the future is developing in Dresden. One of the important topics for modern and future-oriented ticketing is the topic of customer relationship management – in short, CRM. With this management tool from egocentric Systems you discover the uniqueness of your guests, fans and visitors.

YOUR CUSTOMER’S UNIQUENESS.

Every person is unique and therefore wants to be addressed individually. If you want to sustainably strengthen the relationship with your guests and increase your sales significantly, you should know your customers. You can make your business even more successful by returning visitors, selling higher ticket categories and subscription tickets or by means of merchandising articles and secure sales through food and drinks sold in advance.

Keywords such as “360 ° customer view“, “customer journey” or “CRM”, which come up again and again in this context, are at best only buzzwords in daily meetings without good expertise. We at egocentric Systems support you with our many years of experience in ticketing and event management to fill these terms with life and to drive your business forward.

We see CRM as much more than just a piece of software. For us, CRM is a philosophy that extends deeply into all areas along the customer journey. This is the only way to really get a comprehensive view of your visitors, to get to know their wishes and to use the respective potential even more.

If you want to promote higher ticketing sales, the sale of your merchandising articles and increase your catering turnover, then it is best to get to know our event manager better today. Our event manager has a new and improved CRM system. So you understand your customers down to the smallest detail.

A CRM MANAGER WITH MANY POSSIBILITIES.

With the CRM system from egocentric Systems you can see the total sales of your customers at a glance. You not only have the historical sales data and interests of your customers available, but all the information you need for successful marketing. Complete the respective customer profiles by storing several addresses and maintain two full contacts with individual email addresses per customer number. Collect all the information you need as an organizer from your guests in five additional, user-defined fields. Manage how you can get in touch with your customers. With the help of the integrated relationship management, you can easily connect customer accounts. With this function you can e.g. Represent relationship relationships and use the rating system to categorize customers quickly and easily according to your respective criteria.

Thanks to Event Manager, you know everything about your customers and can quickly and easily make selections, set up automatic mailings, start campaigns or integrate external tools such as Mailchimp.

Privacy. The be-all and end-all of today’s CRM systems.

CRM is an integral part of marketing and customer service, so data protection must not be neglected. Data protection is a top priority for us too. Marketing consent, double opt-in procedures and compliance with the General Data Protection Regulation (GDPR) are a matter of course.

If you want to increase the efficiency and effectiveness of your measures and significantly improve the product experience of your guests, fans and members, then you should work with the event manager from egocentric Systems. We promise you will be satisfied with the result: enthusiastic guests, even more loyal fans and significantly higher sales in ticketing, merchandising and F&B.

Turn your guests into fans!

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